Patrick Pulvermüller, Group CEO
Inspiring Next Generation Businesses
The web has changed the world and has transformed every aspect of society. The voice of the many has amplified, empowered and inspired. People everywhere share knowledge, challenge the status quo and are improving their everyday lives. The web has revolutionised the way we think and transformed the way we feel.
Our role in this transformation is to enable businesses to succeed online. We focus on small, medium and enterprise businesses. We know that the companies that put the web at their heart; we call them ‘Next Generation Business’, are redefining commercial success. We at HEG believe that every company can benefit from harnessing the power of the internet, whoever they are and whatever their needs. Be it those who’ve never been online before or those who need assistance to improve their presence; Be it competent professionals who need powerful web tools and dedicated support to evolve their skills and their businesses; Or be it businesses and enterprises with more complex IT requirements, who need a managed solution, combining reliable hosting technology with a flexible and personal service. Our focus is to empower our customers to get the most out of the web; be that through our products, our customer support or or our ‘how to guides’.
As a Next Generation business ourselves; we are embracing new forms of working together, new ways of working with our customers and with society, through our focus on ESG (Environment, Social and Governance) improvements.
Our vision is to be the first choice for those looking to make the most of what the web can do: HEG – the first choice for any Next Generation Business.
HEG is now Europe’s largest privately owned hosting provider, largest domain registrar in the UK and Germany’s largest provider of Managed Hosting; Number 2 in Managed Hosting in Europe. We currently own 7 data centre facilities in Europe and USA, supported by over 1,000 employees. HEG has more than 1.7 million customers with over 7 million domain names under management. This makes HEG Europe’s second largest hosting provider.
What our clients say about HEG
“I would recommend 123-reg to all small businesses looking to gain a robust hosting solution for their online presence.”
“I have been very impressed with 123-reg’s service and it has gone a long way in helping me to grow my business.”
The History of HEG at a Glance
The People Behind HEG
‘Our mission is to web enable next generation businesses like no other’ Patrick Pulvermüller, Group CEO
At the heart of everything that we aim to achieve, sit our company values. These values shape the way that we support our customers build our products and engage proactively with over 1,000 employees across Europe. We use these values as a source of inspiration to enhance our business for the benefit of both our customers and employees:
Our values structure is based on our HOW-WE model:
If we can, we do
We are honest and transparent with each other and our customers
We prefer talking to typing
We embrace new ideas and act on them
Good isn’t good enough, the best is better; for both our customers and our company
What’s it like to work at HEG?
“Being part of a team that delivers first class web support is a rewarding challenge, unique to HEG. The business embraces new ideas; allowing us to deliver on our service excellence mantra.”
HEG Hosting Support Manager
“Working for HEG encourages fresh new ideas by embracing a relaxed working atmosphere, an ethos by which our clients become our friends.”
Senior Video Editor
Patrick Pulvermüller, Group CEO
Dr. Andreas Palm, CEO Mass Hosting
Our Mass Hosting division has helped make millions of business ideas a reality
Our Mass Hosting team focuses on a large number of businesses who require easily accessible and automated tools to manage and grow their presence online. We understand customers’ needs and deliver them the tools for success, backing this up with industry-leading local customer support when they need it.
We deliver this through two dedicated teams within Mass Hosting. The first team focuses on customers who need higher levels of assistance to develop online. We believe that succeeding online should be achievable for all. That is why we have focused our brands; 123-reg in the UK and domainFACTORY in Germany on products and services that enable less technical customers to grow their business.
Our services are designed to be effortlessly easy and super straightforward. We focus only on the essentials, done simply, and done well – its’ a no-nonsense approach, jargon free and clearly priced.
Each brand provides easy and simple web solutions that drive business success for our customers. Our trusted products range from domain name registration, web hosting (including shared and WordPress), website builders and marketing products to help grow our customer’s businesses. We aim to simplify the process of turning an idea into an online business with simple and easy to use configurations alongside friendly, non-technical customer support.
Within this division we also have our special interest brands in some markets such as Domainmonster in the UK; who focus on being the domain registration experts within the group and who provide domain registration technology across all of our brands. We all have Sign-up.to, our email marketing specialist who leverages their products and services across the group.
Our second team focuses on customers who want to build their web presence themselves. These customers might be a web developer, designer reseller or business owners and we provide them the right tools for the job. Our brands, Host Europe in Germany, Spain and Switzerland and Heart Internet in the UK focus on products and services from domain names, professional web hosting, software-as-a-service products and virtualised server environments tailored to our customer’s needs.
As experts ourselves, we understand what our customers want and we know how important reliable and well-designed services that work first time are for them. From building a website to optimising core aspects of a server, our products and services are designed to work simply. Our all in one guides put businesses in control and our responsive, local customer support team are always on hand to provide expert-to-expert advice.
Within this division, we also have our special interest international hosting brands: Server4you, Serverloft and unmetered.com. Webfusion, our UK based hosting brand focuses on offering great value hosting to SME customers. We have a further special interest brand in this division; internet24 one of the leading Internet Service Providers (ISP) in Germany, providing domain, hosting and server solutions. Its profound know-how in the fields of Internet Services provides customer with reliable, secure and quality IT services.
Mass hosting breakdown:
Assist Me Clients
“I have seen an increase of traffic to my site, longer engagement from clients and the rate of return on investment has been fantastic.”
“Setting up the SSL with 123-reg was very easy and hassle free. Having an SSL has added extra reassurance to my customers when buying online.”
Rawsons The Florist
|Brands||Product Offerings||Core markets|
|domainFACTORY||Make Me A Website||Germany|
Equip Me Clients
“Our web server and online test systems are critical to our success. To us every single Euro spent with Host Europe is a sound investment.”
Daniel Halbe, IT-Manager,
“In Host Europe we have found a hosting partner who can offer us the high performance IT infrastructure and the service we need. And at a reasonable cost.”
Christoph Rahles, Head of IT Operations,
Beko Käuferportal GmbH
|Brands||Product Offerings||Core markets|
|Host Europe||Domain Names||Germany|
|Heart Internet||Web Hosting||UK|
|Host Europe Iberia||Server Hosting||Spain|
|Business Exchange Email|
HEG employs exceptional and talented members of staff who deliver a range of services within these specialised divisions. These two business divisions work to provide customers with the best levels of support, whatever their needs.
Thomas Strohe, CEO Managed Hosting
We understand your industry, your business and you as an individual
Our managed hosting brand, PlusServer provides the technological benefits that comes with being Germany’s Managed Hosting market leader: reliability, security, dependability; alongside the benefits of a personal approach with 24/7 expert to expert customer support, alongside a clear understanding of customer needs.
PlusServer understands a clients need for the reliability and security that they might expect from a big provider, but that they also want the informality and closeness of a relationship with a smaller, non-corporate player. PlusServer offers the best of both worlds.
In short, flexibility, responsiveness and adaptability.
HostEurope Solutions and Host Europe GmbH’s Managed Hosting division, also provide Managed Hosting services to customers across HEG.
With thousands of business customers, PlusServer offers fully customisable cloud hosting solutions matched with the highest performance and availability.
In short: flexibility, responsiveness and adaptability
|Brands||Product Offerings||Core markets|
|PlusServer||Dedicated Server Solutions||Germany|
|Bespoke Web Solutions|
|Web and Email Clusters|
Carsten Sjørup, CTO, Mass Hosting
HEG Data Centres
HEG operates some of the most innovative and efficient Data Centre facilities in Europe and USA. Behind every website and web service sits a data centre and that is why it is critical that businesses are backed by a reliable and secure infrastructure from a provider they can trust.
We take this commitment incredibly seriously and understand the importance of a first-class service coupled with an assurance of transparent accountability. We run and control 7 state of the art facilities across Europe and USA.
Data Centres location map
We build our Data Centres with our customers in mind. This means your business is part of a highly secure network infrastructure and as such our systems aren’t reliant on third party solutions. This means we are able to maintain complete control over the service that we offer our customers.
We invest in expert technicians to staff our Data Centres, 24/7, every day of the year. Our onsite personnel deploy the toughest security measures including ultra-strict access control, extensive CCTV coverage and online firewall protection. All of our state-of-the-art Data Centre facilities are fully equipped with advanced fire detection and suppression systems, which keep our customers data 100% secure, even in the event of a disaster beyond our control.
HEG operates some of the most efficient and reliable Data Centres in Europe and the USA. Our climate controlled environment provides efficient cooling, while reducing costs and lowering the environmental impact. Our facility in Cologne has been certified with a 4 and 5 eco Data Centre Star Audit for highest quality and security. Our Leeds facility is one of the most energy efficient Data Centres in the UK, and our Tier 3 facility in Strasbourg, boasts an impressive PUE rating of 1.18, making it one of the most economical and reliable sites in Europe.
By operating our own network, we have multiple points of presence across Europe which means we have access to mammoth reserves of bandwidth – enough to comfortably service every single customer, even when running at full capacity. As our Data Centres operate across Europe, we are able to offer optimum availability and with fail-safe operations, designed for multi-redundancy.
We have clearly defined KPIs and monitoring to ensure optimal performance:
- Capacity management of Data Centres
- Capacity management of Network
- Annual security audits according to ISO27001 rules
- Live availability data
- Daily, weekly and monthly reports for all relevant operational components
- Environmentally friendly
- Location based and custom built
- Maximum security, fully protected hardware and fully protected data
Tobias Mohr, Group CFO
Welcome to HEG’s investor relations centre
This section contains important management and financial information. HEG is a pan-European digital enabler offering end-to-end domain and hosting solutions for both SMEs and large corporations. HEG has over 1.7 million customers (and delivers on high levels of satisfaction; offering best in class internet infrastructure. HEG aims to utilise its robust organisational structure and platforms to drive both organic and inorganic growth.
Owned by Cinven Private Equity since August 2013, HEG is playing a central role in a period of considerable change and consolidation within the European hosting market. HEG is dedicated to offering its customers the highest standards of support and service.
As such, we have identified four key areas to sustain our future growth:
- Focus on outstanding customer service
- Continue concentration on helping businesses develop their online presence
- Consolidate and integrate
- SaaS and SME’s
HEG has built an attractive financial profile:
- High margin business in an attractive and healthy industry
- Healthy and sustainable revenue / EBITDA growth over the last years
- From €50m EBITDA in 2013
- Two sizeable business segments (mass and managed hosting) with strong market positions
- High cash conversion/generation of approx. 70% (FCF before tax / EBITDA)
HEG Size and Profitability
HEG is a clear leader in its core markets and has strong potential for future and continued growth. As a responsible hosting provider, HEG is committed to the requirements of Environmental, Social and Governance (ESG). We have dedicated teams across our business tasked with developing our environmental, social and governance framework. Corporate Governance is vital to HEG’s continued market leading position, and we constantly review our risks. Environmental sustainability plays a crucial role in our overall framework and we are fully committed to driving down our overall carbon footprint.
Key Company Information
|Company Name||Host Europe Group Ltd|
|Registered Office||5TH Floor, The Shipping Building, Old Vinyl Factory, 252 – 254 Blyth Road, Hayes, Middlesex, England, UB3 1HA|
|Host Europe Group Ltd Company Number||8509568|
|HEG Co. GmbH VAT number||DE298466123|