Customer Retentions Advisor – Nottingham

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What we do at HEG: HEG is Europe’s largest privately owned hosting provider. Through its brand 123-Reg Ltd., it is the largest domain registrar in the UK, registering over 3 million domain names. With over 1000 employees globally, HEG helps small businesses and large enterprises make the most from the internet. This makes HEG one of Europe’s leading hosting providers of solutions for small and medium sized business. We believe that great people make great companies, so we pro-actively recruit passionate and creative individuals to drive our business forward.

We are expanding our sales and service team, as the business grows. As we have state of the art tech in our offices, there’s no better time to be thinking about joining our Nottingham office which is our sales hub. We look at ourselves as a growing, forward thinking company and with this comes room for plenty of opportunities to grow within HEG. You will be able to enjoy a fun and friendly working environment and a great benefits package.

 

Your role:  Following a bespoke induction training period, you will be handling customers that may be looking to cancel their services for a variety of reasons. Using objection handling and negotiation skills you will explore the issues leading up to the cancellation request with the purpose of resolving these issues and retaining the services. You will take active steps to enhance our relationship with our customers and to add long-term value to our relationship with those customers. The role will be predominantly handling inbound contact but will also involve outbound calling from time to time. Our ideal candidate: Being a team player to achieve collective goals is a key requirement at HEG. We aim to build good working relations within internally as well as externally. You will have excellent communication skills which will allow you to use your own initiative when engaging with customers. A key requirement is that you have a good telephone manner and be able to adapt to the customers you are dealing with. We are also looking for driven individuals who have worked with KPIs and in a target-driven environment. Some understanding of retentions would be beneficial but not essential.

 

Benefits:

  • Mon – Fri 9-5:30pm (No weekends)
  • 25 Days holiday + Bank holidays
  • Bupa healthcare
  • Incentives such as trips to Alton towers, Xbox and PS4 consoles etc.
  • Casual dress code
  • On site subsidised canteen
  • Free snacks and soft drinks

 

Does this sound like the kind of role your talent deserves? Click apply now to complete your application on our in-house system.